Returns + Exchanges

We take care of our customers make returns and exchanges simple and fair.

Return & exchange window: Request a return or exchange within 3 days from the date you receive the item.
Condition for return/exchange: Items must be returned as received — unused, unwashed, with original tags and packaging intact. The product must be in the same condition we delivered it in.
How to start a return/exchange:

1. Contact us by WhatsApp (+92 333 661 6167 / +923336616167) or email (admin@muskanhijab.com) with your order number, photos (if any issue), and reason for return/exchange.

2. We’ll confirm eligibility and provide return instructions. Returns/collections are handled through TCS or Leopards.

3. Ship the item back as instructed or wait for courier pickup arranged by us.
   Return shipping charges: May apply depending on the reason for return. If the item is faulty or we shipped the wrong product, we will cover return shipping. For buyer-change returns (size, color), a return charge may apply — we’ll confirm before pickup.
   Refunds: Refunds are processed after we receive and inspect the returned item. Refund time depends on the payment method and bank/partner processing times — generally within 7–14 business days after inspection.
   Exchange process: Once your returned item is inspected and approved, we will ship the replacement (subject to stock). Additional delivery charges may apply for exchanges.
   Non-returnable items: Items marked “final sale” or promotional items may not be returnable — check product page details.

If you have any doubts, message us on WhatsApp or email admin@muskanhijab.com and we’ll guide you step-by-step.